Frequently asked questions

Can I cancel my application ?

You cannot cancel your application through the admission.sram.qc.ca website.

Changing your cégep or program choice before being admitted:

  • You can change your choice online before the deadline of each round (provided your application is not currently being evaluated by a cégep)
  • Logon to your online application
  • Make sure you’ve paid the application fees
  • Select “change my choice” and select your new choice of program and/or cégep
  • We will process the choice registered on your file on the deadline of the current round
  • You cannot modify your choice once your application is being evaluated by a cégep

Changing your choice after you’ve been accepted:

  • You cannot take part in the next round or modify your choice if you’ve been accepted in a previous round: make the correct choice right from the start!

If you no longer wish to go to cégep:

  • If your application is complete, please note that application fees are non-refundable under all circumstances. Complete applications will be processed and you will receive an answer from the cégep.  If you are accepted, read the admission letter the cégep will have sent you to find out how to cancel your admission.
  • If your application is not completed, it will cancel itself out at the end of admission. If this is the option you chose, we recommend you logon to your SRAM account and remove the automatic call option to avoid receiving reminder calls from us.

I just uploaded my documents and paid the fees.
Why is my file still incomplete?

SRAM must verify every single document to be sure it meets the requirements and is clearly legible.  The verification process usually takes at least 1 business day.  For each document verified and deemed adequate, a « Received » mark will appear in the « Upload documents » section.  The file is complete when all mandatory documents are marked « Received ».

I want to add my Social Insurance Number (SIN) to my file but can’t find how.

If you didn’t write your SIN when submitting your application, you can’t add it afterward.  It is useless to send it by email later on since this information is not mandatory for your application file.  SRAM asks this number for the College because it is required to produce a statement for Income Tax Reports declaring you as a full time student.

I want to add my Permanent Code to my file but can’t find how.

If you didn’t write your Permanent Code when submitting your application, you can’t add it afterward.  It is useless to send it by email later on since SRAM will retrieve it directly from the ministère de l’Éducation databank.

I can’t access my file with my email address.  What can I do?

If you are unable to access your application file with you email address, a mistake was made when entering the address.

  • Did you try to type your address more than once?  You could have made a mistake when typing your address to access your file.  Do not try more than 3 times in a row as the system can block you to protect your file.
  • If after 2 attempts it still doen’t work, you made a mistake when entering you email address to create your account.  You must then write an email to service-admission@sram.qc.ca to ask for a modification to your file.  Send your full name, date of birthfile number and permanent code for us to find your application file.  Ask for the email address in your file to be replaced  with the one in your email.

Can I e-mail my documents to SRAM?

No, SRAM does not accept any documents sent by e-mail. You have to upload your documents online via the Check the status of my application menu, then the Upload Documents submenu of the admission.sram.qc.ca website.

 Copies must be scanned in color from the originals. Please note that to be accepted, all documents must be clear, legible and showing no trace of alteration. Do not send original document. SRAM is not returning any documents.

How should I send documents to SRAM?

The fastest and most effective way is to upload your documents via admission.sram.qc.ca website. You simply need to choose the Check the status of my application menu from the admission.sram.qc.ca website and then click on the Upload Documents submenu.

Documents must be scanned in color from the originals. It’s also possible to send a color photocopy of your transcripts and diplomas by mail. Please note, to be accepted all documents have to be clear, readable and showing no trace of alteration. Do not send original document. SRAM is not returning any documents.

By uploading your documents online, you can verify within a minute that the electronic transmission was successful by clicking on the Check the status of my application menu, then on the Status of my application submenu.

 If you still prefer to send us your documents by mail, you will have to join your transmission receipt along with your documents. SRAM’s address is: 5701, rue Christophe-Colomb, Montréal, Québec, H2S 2E9, Canada.  Do not contact SRAM to know if your documents have been received : as soon as we get them, the Status of my application on your online file will state if your documents are adequate and if your file is complete. 

Have you received the documents I sent ?

To verify if SRAM has received your document, go on admission.sram.qc.ca, click on the Check the status of my application menu, then on the Status of my application submenu to check if your file is complete. Please allow 24 hours for your documents to be processed if you uploaded them to your online file. Otherwise, you should refer to the postal delay.

 

How long does it take for documents sent to SRAM to be displayed on your website?

If your documents have been uploaded directly to your online file through admission.sram.qc.ca, the reception will appear immediately in the Status of my application section of your online file.  You will then see that they are in evaluation since a SRAM specialist will check if they meet the requirements.  After 24 hours, you will be able to see if your documents are adequate and if your file is complete.

If you dropped your documents directly to SRAM’s office, please allow 24 hours before consulting the Status of my application on your online file. You will then be able to see if your documents are adequate and of your file is complete.

If you sent your documents by mail, SRAM cannot be held responsible for delivery delays.  Your documents will be analyzed as soon as we get them.  Sending documents by mail is not recommended since delivery time is uncertain and SRAM does not consider the postal service stamp. If you do so do not send original document. SRAM is not returning any documents.  Only documents received by SRAM before deadline will be added to your file for the current Round.  Do not call SRAM to know of your documents have been received : check your online file as the Status of my application section will tell you if they are in.

I uploaded a document to my file and the status is now set to “pending”. How come?

When you upload a document to your online file, the status is instantly set to “pending”. Once one of our agents has had the chance to review the content and legibility of the document, the status will be updated accordingly.

What is the transmission receipt?

The transmission receipt is a document to print out that includes your file number, your name, the application transmission date, the deadline to send in any missing documents, SRAM’s address, the documents to be sent to SRAM and the payment methods.

 

If you are sending in documents by mail or if you are bringing them in person, the transmission receipt must be included. However, there is no need to include the transmission receipt when uploading documents via the admission.sram.qc.ca website, Check the status of my application menu, and Upload Documents submenu.

 

You can print out the transmission receipt by clicking on the Check the status of my application menu, then on the icon document of the Status of my application page.

I studied at the post-secondary level outside of Canada. Why am I being asked to send my academic grades and my diploma from secondary school?

To be admissible to study in Québec at one of SRAM-affiliated cégeps, applicants must have reached a level of education that is equivalent to a Québec Secondary School Diploma (SSD) and meet the specific conditions of the chosen program, if required. The cégeps evaluate the applicants’ file first and foremost on the basis of secondary level academic grades.

 If you do not have a Comparative Evaluation for Studies Done Outside Québec from the Ministère de l’Immigration (MICC or MIDI), SRAM needs your academic grades from secondary school to prepare a comparative evaluation for you. If you only send your grades from the post-secondary level, your documents will appear as “invalid” on the status of your application. Your application will be sent out to the cégep only when your academic grades form the last three years of secondary school as well as your most recent diploma and certificates will be received by SRAM.

For more information for applicants with studies outside of Canada, click here.

I sent in the receipt from my MIDI (or MICC) comparative evaluation but this document still shows as missing on my online file. How come?

The receipt or any other document confirming you have a pending comparative evaluation at the MICC is not accepted. You must submit a copy of the comparative evaluation itself along with copies of the transcripts and diplomas (scanned in color from the original) that were used in the evaluation before the deadline.  WARNING! Production of the Comparative evaluation by MICC usually takes many months (up to 12 months).  When submitting your application to SRAM, if your documents have been sent to MICC less than 12 months prior, you should ask SRAM to prepare a Comparative evaluation in order for your file to be completed before deadline.

What is the purpose of the Check the status of my application menu?

This menu’s provides you with the following options:

 

  • Status of my application (complete application, invalid or missing documents, missing payment, deadline information)
  • Pay the application fees
  • Upload documents to your file
  • Modify your choice of cégep or of program
  • Modify your contact information
  • Consult the Table of Available Programs
  • Verify if a decision has been reached by the college

 

I have already completed my application for admission and would now like to pay by credit credit card. How should I proceed?

Return on the Check the status of my application menu on the secured admission.sram.qc.ca website. Logon in your online application. You will then have access to the Pay application fees submenu. This will allow you to pay by VISA or MASTERCARD credit card.  Please note that the application fees are non-refundable.

My birth certificate is in Spanish. Can I send it to SRAM?

No, birth certificates that are not in English nor in French must be translated in either of these two languages, by a certified translator. An affidavit or a translation made by a commissioner of oaths is not considered an official translation. Do not send original document. SRAM is not returning any documents.

I have already completed my application for admission but I have moved since. What should I do to change my contact information?

Click on the Check the status of my application menu on admission.sram.qc.ca.  Once you are logged in your file, use the Modify My Contact Information submenu.